FREQUENTLY ASKED QUESTIONS

You can reach the SMARTY Cologne Dom Hotel | Boardinghouse easily and comfortably after a one minutes walk from Cologne main station. You can reach the Cologne main station via local and long-distance train or the Cologne city rail.

Arrival from Cologne Bonn Airport by car:
Follow Kennedystraße in the direction of the A59.
From the A59, take A559 and Östliche Zubringerstraße/L124 Deutzer Ring/B55, after 9.7 km follow the B55 to exit Zentrum, then take Tunisstraße to An den Dominikanern.

Leave Cologne Central Station through the exit "Dom/Innenstadt". Follow Trankgasse to the west and then turn right onto Marzellenstraße. Take the first exit at the traffic circle (An den Dominikanern). SMARTY Cologne Dom Hotel | Boardinghouse is located on the left side.

Looking for the best offer? Get an exclusive 10% discount when booking directly on our SMARTY website. Found a better offer? In this case we offer the same rate and conditions.

No one likes rushing in the morning - we neither. That is why we offer check-out till 11:00 hrs. Please be informed that we charge a penalty amount (one extra night) in case of delayed check-out.

You can easily check in from 15:00 hrs through Digital Self Check-in. All you need to enter are your booking details. Your key card will drop out within seconds. Please be informed that we only accept card payment at the Digital Self Check-in terminal.

Check-in step by step:

1. Enter last name or reservation number 2.
2. Select your reservation
3. Fill in registration form with contact details and signature
4. Proceed payment
5. Take your receipt with your room number and PIN code
6. The PIN code opens the entrance door and room door

Watch our explanatory video for digital self-check-in. 

Please note that room numbers 111 to 143 are located in the Main Wing (Dominikaner 1). The rooms with the room numbers 911 to 945 are located in the neighboring building Dom Wing (Marzellenstr. 9). 

Due to the current situation, reception hours may currently vary. Please let us know your approximate arrival time. In emergencies you can reach our team by phone 24 hours a day.

Technology at its finest. All our rooms feature an In-Room Tablet with food delivery app, taxi app, internet browser and great sightseeing tips around Cologne.

In order to guarantee your reservation, we reserve the total amount of your booking on your credit card. This amount will be released within 7-14 business days, depending on the credit card issuing bank.

SMARTY Breakfast Deal by Starbucks®

Get your SMARTY Breakfast Deal at Starbucks® cologne main station – from 6:30 hrs on weekdays and 7:30 hrs on weekends, just a minute's walk from the hotel.

The SMARTY breakfast deal includes: 1 Sandwich + 1 Tall Coffee Specialty for only € 5,19*

Here's how it works: You get your starbucks breakfast voucher at our infopoint. Simply show it at the cash register at Starbucks®.

As a hotel guest, you will also receive a 10% discount on the entire Starbucks food & beverage range.

Starbucks cologne main station | Trankgasse 1 | 50667 Cologne
Monday - Friday 06:30 - 21:00 hrs
Saturday 07:30 - 22:00 hrs
Sunday 07:30 - 21:00 hrs

*Valid only at Starbucks™ Cologne Central Station. Valid Tall drinks: Caffè Latte, Cappuccino, Americano, Hot Chocolate or English Breakfast Tea. Valid sandwiches: Focaccia Tomato Mozzarella, Bacon & Egg Bagel or Vegan Italian Antipasti Sandwich. Offer valid for dine-in only. Extra requests may be charged additionally.

Should you arrive by car, we recommend the parking garage at Börsenplatz, Unter Sachsenhausen 10, 50667 Cologne. It is located only five minutes walk from the hotel.

Opening hours: Monday till Saturday 06:00 – 22:00 hrs, Sunday 10:00 – 18:00 hrs
Prices: € 1,50 per hour or € 15,00 for the whole day

Are you driving carbon neutral using an electric car?
The nearest electric charging station for cars is just one kilometer and 10 minutes walk away. Helenen Straße 14 | 50667 Cologne

We have collected a variety of attractions and insider tips nearby. You can find them in at your InRoom Tablet.

To keep our city as beautiful as it is, the city of Cologne charges a cultural fee. This cultural fee will be charged upon check-in and is 5% of your accommodation price.
Here for business reasons? Then make sure to send us the "Notice of Assignment" form prior to arrival.

For further information press the link.