FREQUENTLY ASKED QUESTIONS

Walk straight along 'Kaiserstrasse' to bus stop 'Urbach Kaiserstrasse'. Take bus line 161 in direction 'Flughafen/Bonn Bahnhof Terminal 1/2'. Exit at 'Grengel/Flughafen Krieger-Strasse'. From there it is just a short walk to the airport.

Walk straight along 'Kaiserstrasse' to bus stop 'Urbach Kaiserstrasse'. Take bus line 151/152/161 in direction 'Porz Markt'. Exit at 'Porz Bahnhof' and change onto line S12 to Horrem / RE9 to Aachen / RB27 to Mönchengladbach. Leave at 'Cologne Messe/Deutz'. From there it is just a short walk to the exhibition center Koelnmesse.

Walk straight along 'Kaiserstrasse' to bus stop 'Urbach Kaiserstrasse'. Take bus line 151/152/161 in direction 'Porz Markt'. Exit at 'Porz Bahnhof' and change onto line S12 to Horrem / RE9 to Aachen / RB27 to Mönchengladbach. Leave at 'Cologne central station'.

You find us at:
SMARTY Cologne Airport
Kaiserstrasse 52
51445 Cologne
We do offer free parking directly at the hotel. Please note that parking spaces are limited and cannot be reserved.

From Cologne central station take line S12 to Troisdorf; RE9 to Siegen or RB27 to Koblenz and exit at 'Porz (Rhein)'. Change here to bus line 151/152 to Chempark or 161 to Flughafen/Bonn and leave at 'Urbach Kaiserstrasse'. Walk 200m back the street - SMARTY Cologne Aiport is located on the right.

Looking for the best offer? Get an exclusive 10% discount when booking directly on our SMARTY website. Found a better offer? In this case we offer the same rate and conditions.

Check into your room from 15:00 hrs until 05:00 hrs the following day at our Digital Self Check-in.

No one likes rushing in the morning - we neither. That is why we offer check-out till 11:00 hrs. Please be informed that we charge a penalty amount (one extra night) in case of delayed check-out.

#SMARTYCARES

Your health is important to us!

In addition to notes with hygiene information and guidelines on social distance, all public areas are regularly cleaned and disinfected. We ask you to mind the distance and hygiene rules in all areas of the hotel.

Our hygiene principles:

• Contactless payment
• Sneeze guard at the reception
• Distance marks
• All staff wear face masks
• Frequent cleaning and disinfection of public areas
• Purchase face masks at the hotel at a cost of just € 4,80

You can easily check in from 15:00 hrs through Digital Self Check-in. All you need to enter are your booking details. Your key card will drop out within seconds. Please be informed that we only accept card payment at the Digital Self Check-in terminal

Check-in step by step:
1. Enter last name or reservation number 
2. Select your reservation
3. Fill in registration form with contact details and signature
4. Proceed payment
5. Take your receipt with your room number and PIN code 
6. The PIN code opens the entrance door and room door

We are happy to offer you transfer to Cologne-Bonn Airport by Taxi.
Taxi, normal € 13,00 - € 15,00
Taxi, large capacity € 18,00

Taxi & Minicar Ruf Porz
+49 2203 – 99 99

Taxi must be ordered one day prior to departure. Credit card payment only possible from € 15,00.

Start your day right with our Quick & Easy buffet breakfast, daily from 06:30 to 10:00 hrs. Our scrumptious breakfast buffet is the perfect meal before your next flight, an exciting city tour or to start your working day.

Adults and kids aged 12 and older enjoy their breakfast at SMARTY Cologne Airport for only € 8,50 per person, children up to 11 years for only € 4,50.

Need help? For personal assistance use our infopoint. We are personally available from 07:00 hrs. to 22:00 hrs. Outside these hours, you can reach our call center for any assistance during your stay via In-Room Tablet.

Technology at its finest. All our rooms feature an In-Room Tablet with food delivery app, taxi app, internet browser and feel free to phone around the world.

In order to guarantee your reservation, we reserve the total amount of your booking on your credit card. This amount will be released within 7-14 business days, depending on the credit card issuing bank.

To keep our city as beautiful as it is, the city of Cologne charges a cultural fee. This cultural fee will be charged upon check-in and is 5% of your accommodation price.
Here for business reasons? Then make sure to send us the "Notice of Assignment" form prior to arrival.
For further information press the link.

Temporary living with a difference! Live like with mom. In addition to free high-speed Wi-Fi internet, you can cook in a nice atmosphere in the guest kitchen. Are you looking for a room, a serviced apartment or a hotel in Cologne for a few weeks or months? In SMARTY Cologne Airport Hotel | Boardinghouse is even more comfortable than in a student dorm.