FREQUENTLY ASKED QUESTIONS

You find us at:
SMARTY Cologne Downtown
Hohenzollernring 84-86
50672 Cologne
We recommend public parking at 'Ringkarree' at € 19,00 a day. The entrance is located at 'Im Klapperhof' 49, 50670 Cologne.

From Cologne central station you can reach us comfortably by tram. Take line 5 in direction „Ossendorf“ and get off at the second stop „Friesenplatz“. Get out at exit 'Hohenzollernring'. From there you can already see our SMARTY logo on the building.
Heavy luggage? Taxis can be found outside the central station and cost around € 10,00.

In order to guarantee your reservation, we reserve the total amount of your booking on your credit card. This amount will be released within 7-14 business days, depending on the credit card issuing bank.

No one likes rushing in the morning - we neither. That is why we offer check-out until 11:00 hrs.
Do you need more time? For an additional € 10,00 we offer you a late check-out until 14:00 hrs depending on availability.

Pay only what you need! All Signature Studios for 2 persons offer a full equiped pantry. Easily book your room including the pantry or unlock the pantry spontaneously during your stay for only € 5,00.

How it works:
1. Contact our infopoint
2. Get your access code
3. Unlock the pantry and enjoy your stay

#SMARTYCARES

Your health is important to us!

In addition to notes with hygiene information and guidelines on social distance, all public areas are regularly cleaned and disinfected. We ask you to mind the distance and hygiene rules in all areas of the hotel.

Our hygiene principles:

• Contactless payment
• Sneeze guard at the reception
• Distance marks
• All staff wear face masks
• Frequent cleaning and disinfection of public areas
• Purchase face masks at the hotel at a cost of just € 4,80

Stay Fit by SMARTY
Instead of a small gym we have a whole studio for you - and it's for free! As a SMARTY guest you can use all the services of the exclusive fitness studio ASCOT Fitness & Health Club, directly opposite the hotel - including all equipment, courses and the sauna area. Simply present your reservation confirmation at the Ascot Fitness & Health Club. Refreshments and towels are available at the ASCOT Fitness & Health Club for a fee.

ASCOT Fitness & Health Club | Hohenzollernring 95 - 97 | 50672 Cologne
Monday, Wednesday & Friday 9:00 to 22:00 hrs
Tuesday & Thursday 11:00 to 22:00 hrs
Saturday 10:00 to 18:00 hrs
Sunday 11:00 to 18:00 hrs

No training experience yet? A training instruction can be arranged after prior arrangement and upon availability. For a personal introduction, please contact the team of the ASCOT Fitness & Health Club on +49 221 518325.

SMARTY Breakfast Deal by Starbucks®
Get your SMARTY Breakfast Deal at Starbucks® Ring Karree at Friesenplatz - from 6:30 hrs on weekdays and 7:30 hrs on weekends, just a minute's walk from the hotel. As a SMARTY guest you get an exclusive Cupgrade from tall to grande coffee specialty on your breakfast deal.

The SMARTY breakfast deal includes:
1 Breakfast Bagel or 1 Sandwich + 1 Grande Coffee Specialty for only € 4,99
Here's how it works: Simply show your hotel bill at the cash register at Starbucks®.
As a hotel guest, you will also receive a 10% discount on the entire Starbucks food & beverage range.

Starbucks Ring Square | Hohenzollernring 70 | 50672 Cologne
Monday to Friday 06:30 to 22:00 hrs
Saturday & Sunday 07:30 to 01:00 hrs

Looking for the best offer? Get an exclusive 10% discount when booking directly on our SMARTY website. Found a better offer? In this case we offer the same rate and conditions.

Technology at its finest. All our rooms feature an In-Room Tablet with food delivery app, taxi app, internet browser and feel free to phone around the world.

Should you arrive by car, we recommend the parking garage at Ringkarree, Im Klapperhof 49 | 50670 Cologne. It is located only a minute's walk from the hotel.

Opening hours: 24 hours, seven days a week
Prices: € 1,80 per hour or € 19,00 for the whole day

Are you driving carbon neutral using an electric car? The nearest electric charging station for cars is just 600 meters and 8 minutes' walk away.

Maastrichter Strasse 28B | 50672 Cologne

You can easily check in from 15:00 hrs. Due to the current situation, reception hours may currently vary. Please let us know your approximate arrival time.

To keep our city as beautiful as it is, the city of Cologne charges a cultural fee. This cultural fee will be charged upon check-in and is 5% of your accommodation price.
Here for business reasons? Then make sure to send us the "Notice of Assignment" form prior to arrival.
For further information press the link.

Discover the SMARTY Signature Room features!

- SMARTY Shower SPA - Enjoy a unique wellness experience in the shower. Click-in capsules, selected according to your mood, are filled with essential oils. They turn showering into a true SPA experience.
- Deep Sleep Bed - A hardness adjustable electronic mattress adapts to your individual sleeping preferences.
- Deep Sleep Kit - Dim out and switch off the light for a deep and restful sleep.
- Teufel sound system - Listen to your favourite music with a high-quality sound system that connects to any device. For relaxed music enjoyment or your morning workout in the room.
- Digital Mirror - Receive the latest news and weather directly after getting up in the digital mirror in the bathroom.
- Welcome fritz-kola gift- Get free fritz-kola and fritz-spritz organic apple spritzer at your arrival in your fridge.

Be free and do whatever you want - For a small fee you can store your luggage in our luggage room and enjoy Cologne without any restrictions. Use at own risk.